TICKETS/BENEFITS/VENUE FAQ
1. WHEN DO TICKETS GO ON SALE?
Tickets for 2019 WILD KARD TOUR in USA are on sale now!
2. WHAT are THE TICKET LINKs?
LOS ANGELES: https://cart.lamiradatheatre.com/single/PSDetail.aspx?psn=1430
PHILADELPHIA: https://concerts.livenation.com/event/0200572C2E9CE010
CHICAGO: https://www.etix.com/ticket/p/2231027/2019-wild-kard-tour-in-chicago--the-patio-theater
ATLANTA: https://concerts.livenation.com/event/0E005725BAB17098
3. WHAT ARE THE TICKET PRICES?
USA (PRICES ARE IN USD)
P1 - $179 | P2 - $139 | P3 - $99 | P4 - $69 | P5 - $49
* P1 comes with a Fansign.
** P2 comes with a Group Photo.
*** P3 comes with a Hi-Touch.
**** P4 comes with a Signed Poster (First 200 tickets only).
4. DO THE TICKETS COME WITH ANY BENEFITS?
P1 tickets come with a Fansign.
P2 tickets come with a Group Photo.
P3 tickets come with a Hi-Touch.
P4 tickets come with a Signed Poster (First 200 tickets only).
** Each price tier has separate benefits. The benefits correspond to each price tier exactly as it appears above. Please refer to #5.
5. DO P1 TICKETS INCLUDE ALL THE BENEFITS OF THE OTHER PRICE TIERS?
No, each price tier has separate benefits. The benefits correspond to each price tier exactly as it appears in #4.
6. DO THE PRICES ON SUBK'S WEBSITE and SOCIAL MEDIA INCLUDE TAXES AND/OR FEES?
The prices we put up do not include any applicable taxes and/or fees. The amount of fees or taxes vary for each venue and city. Some may charge more, some less, so the prices can be different for each show. There are times that taxes and/or fees are added at checkout, but many times, the majority of taxes and/or fees are already included into the prices you see on the ticketing site at the time of purchase. Each venue has its own way of setting up the tickets, so if you ever notice that the ticket prices are higher than what we put up, that is because a portion of the fees and/or taxes have already been included before checkout. The taxes and/or fees that we mention here are separate from any service fees that the ticketing sites will charge on their end.
7. WHY DO YOU GUYS USE THE TICKETING SITES YOU USE?
We do not have any control over which ticketing site(s) are used if the venue is contracted to a specific one. For this U.S. tour, Theatre of Living Arts and Buckhead Theatre will be using Live Nation, Patio Theater will be using Etix, and La Mirada Theatre and Cullen Performance Hall will be using their own respective ticketing systems.
8. WHAT IS THE TICKET LIMIT WHEN PURCHASING?
The ticket limit is 6 per order.
9. How can I contact Live Nation, ETIX, LA MIRADA THEATRE, and CULLEN PERFORMANCE HALL?
Live Nation:
Fan support line: (800) 653-8000
Ticket sales: (800) 745-3000
https://help.livenation.com/s/
Etix:
Customer support: (800) 514-3849
https://www.etix.com/ticket/online/help2.jsp
La Mirada Theatre:
Box office: (714) 994-6310
boxoffice@lamiradatheatre.com
Cullen Performance Hall:
Box office: (832) 842-3131
cphguest@central.uh.edu
10. ARE THE VENUES STANDING OR SEATED? WILL IT BE GA FIRST-COME-FIRST-SERVED?
Please see our seating charts HERE.
11. WHERE CAN I VIEW THE SEATING CHARTS?
Please see our seating charts HERE.
12. will the tiers be sectioned off at the philadelphia venue?
The entire venue will be GA, first-come-first-served. Each price tier will not be sectioned off, but there will be priority entry per price tier.
13. If SOMEONE ELSE PURCHASES A TICKET FOR ME, DOES the ticket have to be under MY NAME?
Tickets don't necessarily need to be in your name unless you are required to pick them up at Will Call.
14. Will there be accommodations for the disabled/ADA seating?
Yes, ADA-accessible seating will be available for each venue. However, purchasing methods may differ per venue. Please contact the respective venue for specific details on ADA ticket purchasing, show-day accommodations, etc.
15. What types of tickets will the venues accept? DO I HAVE TO PRINT MY TICKET?
More info coming soon.
16. WHAT IS YOUR REFUND POLICY?
No refunds, but exchanges may be processed if they are within the same price tier or upgrades (must pay difference, if any). Please make sure to check with your respective venue/ticketing site as each may have their own policies.
17. WILL MORE TICKETS BE RELEASED LATER?
As it is standard operating procedure for all live events, the venues and promoters are obligated to hold a certain number of tickets per show for various reasons (i.e. holds for artists/labels, VIPs, production, clients, partners, sponsors, marketing, etc.) We do not hold these tickets from fans for purposes other than what is stated. Many times, since the exact number of tickets needed is not always finalized before tickets go on sale to the general public, we are required to hold an estimated number within the contractual terms. Once it is determined how many holds will be needed per party, all other remaining holds are released for public sale. Again, this is standard for not only SubK shows, but any event for which tickets are sold.
18. IF I purchase a resale ticket, will i still get the benefits like the FANSIGN, GROUP PHOTO, HI-TOUCH, and signed poster?
If the ticket you purchased is an authentic & verifiable ticket for the corresponding benefit, then ticket holders will likely receive the corresponding fan engagements/benefits. However, please be advised that if you decide to purchase tickets from a third party and not an official sales channel (venue box office, official ticketing site, etc.), we will not be able to assist you with any ticketing issues that may arise since there will be no record of the sale/purchase in the official ticketing systems.
19. WHAT DOES A FANSIGN ENTAIL?
P1 ticket holders will line up in the Fansign line. Each fan will receive a poster (provided as a benefit for P1) to get signed by each KARD member. This will not be the same as a Korean-style Fansign. For an example of a Fansign KARD has done in the past, please follow this link: https://youtu.be/i9N_ixUk5-k.
We would like to emphasize that a Fansign session is not the same as a Meet & Greet session, and please keep in mind that the aforementioned video is just an example. We cannot say exactly what will happen during this fan engagement in terms of direct interaction with the members. There may be certain restrictions in order to keep the artists safe and sessions moving at a consistent pace.
The Fansign session will take place before the show (time TBA), so please keep this in mind before purchasing your ticket.*
*Schedule subject to change.
20. CAN KARD SIGN ITEMS OTHER THAN THE POSTER?
KARD will only be signing the posters provided to P1 purchasers for the Fansign.
21. WHAT DOES A group photo ENTAIL?
P2 ticket holders will line up in the Group Photo line. Each group photo will include the KARD members plus 10 fans and will be taken by the SubK photographer. The Group Photo session will take place after the show, so please keep this in mind before purchasing your ticket.* Usually, the groups of 10 will be determined according to the order in which each individual is standing in line.
*Schedule subject to change.
22. WHAT DOES A HI-TOUCH ENTAIL?
P3 ticket holders will line up in the Hi-Touch line. The members will be standing in one line, and the fans will walk down the line high-fiving each member. The Hi-Touch session will take place after the show*, so please keep this in mind before purchasing your ticket.
*Schedule subject to change.
23. Will you be recording the Hi-Touch?
As much as we love offering this extra benefit to fans who attend our shows, we will not be recording the hi-touch session this time due to a decision made by artist management.
24. WILL THE FANSIGN, GROUP PHOTO, AND HI-TOUCH BE BEFORE OR AFTER THE SHOW?
As of now, the Fansign is scheduled to take place before the show (time TBA).*
As of now, the Group Photo and Hi-Touch sessions are scheduled to be held after the show.* Please follow staff directions once the show has ended.
Please keep this info in mind before purchasing your tickets.
*Schedule subject to change.
25. Will I be able to film/record/take photos during the Fansign, Group Photo, and Hi-Touch? Why not?
There will be no photos/videos allowed during the Fansign, Group Photo, and Hi-Touch sessions due to a decision made by artist management. You must put your recording devices, including your phone, away.
26. WHERE CAN I GET MY GROUP PHOTO AFTER THE TOUR?
We will be sharing links to all Group Photos for each city on our website and social media.
27. WILL THE P4 SIGNED POSTER BE PRE-SIGNED OR DIRECTLY SIGNED BY EACH MEMBER IN FRONT OF ME?
Ticket-holders of the first 200 P4 tickets purchased per show will be able to pick up a Signed Poster after the show (pick-up location TBA).* The posters will be signed by the KARD members themselves, but they will be pre-signing them for fans to pick up.
*Subject to change.
28. DOES MY TICKET NEED TO BE A PART OF THE FIRST 200 P4 TICKETS PURCHASED ACROSS ALL THE CITIES TO RECEIVE A SIGNED POSTER, OR IS IT THE FIRST 200 P4 TICKETS PURCHASED PER CITY?
The first 200 P4 tickets purchased PER CITY will receive a Signed Poster.
FAN FAQ
1. WILL WE BE ABLE TO TAKE PHOTOS/VIDEOS DURING THE CONCERT?
No cameras of any kind will be allowed (e.g, professional cameras, DSLRs, cameras with detachable lenses, digital cameras, polaroid cameras, etc). You will be allowed to take photos and videos with your cell phone ONLY. Please be advised that if you get caught taking photos/videos with any type of camera aside from your cell phone, or if you get caught taking photos/videos of the artist that is deemed inappropriate by our staff, you may be immediately kicked out and/or your camera may be confiscated without warning.
2. CAN WE BRING GIFTS OR FAN LETTERS FOR KARD?
Fan letters and gifts will be accepted at the designated drop-off table. KARD will not be accepting any gifts and fan letters during the Fansign, Group Photo, and Hi-Touch sessions.
3. CAN WE MAKE AND BRING POSTERS/FAN SIGNS AND SLOGAN BANNERS? WHAT ABOUT BACKPACKS?
The maximum size allowed for Posters/Fans Signs is 8.5" x 11".
The maximum size allowed for Slogan Banners is 20" x 6".
However, each venue has its own policies. Please contact the respective venue or see their FAQ pages below for more details.
LA MIRADA THEATRE
(714) 994-6310
http://lamiradatheatre.com/faq/
THEATRE OF LIVING ARTS
(215) 922-1011
http://venue.tlaphilly.com/faq
CULLEN PERFORMANCE HALL
(832) 842-3131
https://www.uh.edu/cullen-performance-hall/about-us/know-before-you-go/
PATIO THEATER
(708) 669-7380
https://thepatiotheater.com/faq/
BUCKHEAD THEATRE
(404) 843-2825
http://www.thebuckheadtheatreatl.com/faq
4. If I want to put together a fan project, who should I contact?
Many fan projects are arranged and coordinated by the fans themselves (i.e. slogan banners, fan chants, flash mobs, etc.), which are fine, as long as they don't interfere with any venue policies or the running of the show itself. However, if you feel that your fan project may need approval from artist management, please email subksquad@subkultureent.com.
5. WHAT ARE THE PROHIBITED ITEMS?
In order to speed up the security process and ensure that everyone has a safe and enjoyable experience, fans will not be permitted to bring anything from our prohibited items list. Please do not bring the following items:
- Weapons, firearms, knives, and/or any sharp objects.
- Large bags, backpacks, and/or tote bags.
* Please check venue policy for size restrictions on all bags.
- Noise-making devices.
- Professional cameras, DSLR, point-and-shoot, and/or polaroid cameras.
- Tripods, monopods, and/or selfie sticks.
- Video cameras and/or recording devices.
- Water bottles, glass bottles, and/or metal cans.
- Drinks, food, and/or snacks.
Each venue may have a specific list of additional prohibited items in accordance with their policy, so please be sure to check with your respective venue for further info.
MERCH FAQ
1. WILL THERE BE MERCH SOLD FOR THIS TOUR?
More info coming soon.
GENERAL FAQ
1. Will there be more cities/dates added to the tour?
As of now, there are no plans to add any additional cities/dates to 2019 WILD KARD TOUR IN USA due to the artist’s schedule.* There are a lot of factors that go into play for a large tour such as this. Even though it may seem like there are days in between for us to add additional shows, there are a lot of technical aspects that we have to consider, as well as travel time and set-up. The finalized schedule is decided by artist management, and although it would be great to add multiple shows to the tour, logistically we currently are not able to accommodate further shows given the specified time frame. If anything changes, we’ll be sure to update everyone via social media.
*Subject to change.
2. Why are there no stops in (my city)?
There are multitudes of variables that are considered before the cities on a tour are finalized, and it’s often a collaborative effort between the artist management and promoter. Sometimes the artist’s side may request a specific city or geographical location. Other times, decisions may be based on factors such as the artist’s schedule and corresponding availability of venues for those specific dates and capacities, as well as analysis of the local markets.
3. IS THERE AN AGE LIMIT FOR THIS SHOW?
All shows are open to All Ages.
4. HOW CAN I join Street Team or VOLUNTEER FOR THIS TOUR?
Please see more info HERE.
5. WHO CAN I CONTACT FOR PRESS ACCESS?
You may send all press/media requests to pr@subkultureent.com. Please be advised that each request must go through artist management approval and submitting a press form doesn't guarantee press access. Once a request is submitted, we will get back to each media contact as soon as possible.